Shipping & Returns

3. SHIPPING & RETURNS

Last updated: [DATE]

Shipping

Delivery areas: [Netherlands / Belgium / Germany / all of the EU / ...]

Destination	Shipping cost	Delivery time
Netherlands	[€ X.XX] (free from [€ XX])	[1–2] business days
Belgium	[€ X.XX]	[2–3] business days
Other [EU]	[€ X.XX]	[3–7] business days

Orders placed and paid before [TIME] on business days are shipped [the same / the next] business day.
You will receive an email with track & trace as soon as your parcel is on its way.
Is your parcel damaged or is something missing? Please contact us within [X] days at [EMAIL ADDRESS], preferably with a photo.
For [personalised/made-to-measure] belts, delivery times may be longer. This is stated with the product.

Returns: 14-day cooling-off period

You have the right to withdraw from your order within 14 days of receiving it, without giving a reason.

How it works:

Notify us of your withdrawal within 14 days of receipt. You can do this via the "[Withdraw from contract here]" button on our website ([LINK]), via the model withdrawal form (at the bottom of this page), or by email to [EMAIL ADDRESS]. You do not need to create an account to do this.
We confirm your withdrawal by email straight away.
Send the belt back within 14 days of notifying us of your withdrawal, to: [COMPANY NAME], [RETURN ADDRESS]
We refund you within 14 days of you notifying us of your withdrawal. We may wait with the refund until we have received the product or until you have shown that you have sent it back.

Conditions for returns:

The belt must be undamaged, unworn, and in its original condition and packaging (where possible). You may try on the belt as you would in a shop. Please do not wear it outside.
If the product has lost value because it was handled more than necessary to assess it, we may deduct this from the refund.
Return costs: [CHOOSE ONE OPTION:]
- Option A: The cost of sending the item back is at your expense and risk.
- Option B: Returns are free. Use the return label we send you.

Refund: via the same payment method you used, at no extra cost. We also refund the standard shipping costs of the original delivery. If you chose a more expensive delivery method than our standard one, we do not refund the extra cost.

[OPTIONAL, only for personalised or made-to-measure products] Exception: belts that have been personalised at your request (e.g. engraved) or made or shortened to your size cannot be returned, unless they are defective.

Exchanges (size or colour)

[OPTIONAL] Doesn't your belt fit? You can exchange it for a different size or colour within [14/30] days. Please contact us at [EMAIL ADDRESS]. [Costs: ...]

Defective or not as described?

Is your product defective or not as promised? Please contact us at [EMAIL ADDRESS]. We will repair, replace or refund. See also Article 9 of our terms & conditions.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [COMPANY NAME], [ADDRESS], [EMAIL ADDRESS]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [description of product]

Ordered on / received on: [date] Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date:

Shipping & Returns

3. SHIPPING & RETURNS

Last updated: [DATE]

Shipping

Delivery areas: [Netherlands / Belgium / Germany / all of the EU / ...]

Orders placed and paid before [TIME] on business days are shipped [the same / the next] business day.

You will receive an email with track & trace as soon as your parcel is on its way.

Is your parcel damaged or is something missing? Please contact us within [X] days at [EMAIL ADDRESS], preferably with a photo.

For [personalised/made-to-measure] belts, delivery times may be longer. This is stated with the product.

Returns: 14-day cooling-off period

You have the right to withdraw from your order within 14 days of receiving it, without giving a reason.

How it works:

Notify us of your withdrawal within 14 days of receipt. You can do this via the "[Withdraw from contract here]" button on our website ([LINK]), via the model withdrawal form (at the bottom of this page), or by email to [EMAIL ADDRESS]. You do not need to create an account to do this.

We confirm your withdrawal by email straight away.

Send the belt back within 14 days of notifying us of your withdrawal, to: [COMPANY NAME], [RETURN ADDRESS]

We refund you within 14 days of you notifying us of your withdrawal. We may wait with the refund until we have received the product or until you have shown that you have sent it back.

Conditions for returns:

The belt must be undamaged, unworn, and in its original condition and packaging (where possible). You may try on the belt as you would in a shop. Please do not wear it outside.

If the product has lost value because it was handled more than necessary to assess it, we may deduct this from the refund.

Return costs: [CHOOSE ONE OPTION:]

Option A: The cost of sending the item back is at your expense and risk.

Option B: Returns are free. Use the return label we send you.

Refund: via the same payment method you used, at no extra cost. We also refund the standard shipping costs of the original delivery. If you chose a more expensive delivery method than our standard one, we do not refund the extra cost.

[OPTIONAL, only for personalised or made-to-measure products] Exception: belts that have been personalised at your request (e.g. engraved) or made or shortened to your size cannot be returned, unless they are defective.

Exchanges (size or colour)

[OPTIONAL] Doesn't your belt fit? You can exchange it for a different size or colour within [14/30] days. Please contact us at [EMAIL ADDRESS]. [Costs: ...]

Defective or not as described?

Is your product defective or not as promised? Please contact us at [EMAIL ADDRESS]. We will repair, replace or refund. See also Article 9 of our terms & conditions.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: [COMPANY NAME], [ADDRESS], [EMAIL ADDRESS]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [description of product]

Ordered on / received on: [date] Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: